Welcome to the Amma Carpets FAQ page. Here you’ll find answers to the most common questions about our handmade carpets, ordering process, shipping, returns, and carpet care. If you don’t find the information you’re looking for, feel free to contact our support team—we’re always happy to help.
About Our Carpets
What makes Amma Carpets carpets special?
Our carpets are handcrafted by skilled artisans using traditional weaving techniques that have been passed down through four generations. Every carpet is made with great attention to detail, making each piece unique, durable, and timeless.
Are your carpets handmade?
Yes. Our collection features authentic handmade carpets created by experienced artisans. Since every carpet is handcrafted, slight variations in colour, pattern, or size are natural and add to the uniqueness of each piece.
What materials do you use?
We offer carpets made from premium materials, including:
- Wool
- Bamboo Silk
- Wool & Bamboo Silk Blends
Material details are mentioned on each product page.
Do handmade carpets shed?
New wool carpets may shed lightly during the initial months of use. This is a natural characteristic of genuine wool and gradually decreases with regular vacuuming.
Will the colour look exactly the same as the photos?
We make every effort to display accurate colours. However, slight differences may occur due to lighting during photography and individual screen settings.
Ordering
How do I place an order?
Simply browse our collection, choose your preferred carpet, add it to your cart, and complete the checkout process using our secure payment system.
Can I order a custom-made carpet?
Yes. We offer custom carpets in your preferred size, colour, material, and design. Please contact us with your requirements, and we’ll provide a quotation and estimated production time.
Can I cancel my order?
Orders can usually be cancelled before they are dispatched. Once shipped, cancellations may no longer be possible.
Shipping & Delivery
Do you deliver across India?
Yes. We deliver handmade carpets to customers across India.
How long does delivery take?
Most ready-to-ship orders are delivered within 5–10 business days, depending on your location.
Custom-made carpets require additional production time before shipping.
How can I track my order?
Once your order has been shipped, you’ll receive tracking details via email or SMS (where applicable).
Payments
Which payment methods do you accept?
We accept secure online payments through major payment options, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Popular Digital Wallets
Available payment methods are displayed during checkout.
Is online payment secure?
Yes. We use trusted and secure payment gateways to protect your payment information.
Returns & Exchanges
Can I return my carpet?
Yes. Eligible products may be returned according to our Return & Exchange Policy. Please ensure the carpet is unused and returned in its original condition.
Can I exchange a carpet?
Yes, exchanges are available for eligible products. Please contact our customer support team for assistance.
Are custom-made carpets returnable?
Because custom carpets are made specifically for your requirements, they are generally not eligible for return or exchange unless there is a manufacturing defect or damage during transit.
Carpet Care
How do I clean my handmade carpet?
Regular vacuuming helps keep your carpet clean. For spills, gently blot the affected area with a clean, dry cloth. Avoid rubbing the stain.
For deep cleaning, we recommend professional carpet cleaning.
Can I wash the carpet at home?
Handmade carpet should not be machine washed. Follow the care instructions provided with your carpet or consult a professional cleaning service.
Should I use a carpet pad?
Yes, for some Carpets. A carpet pad helps prevent slipping, protects your flooring, and extends the life of your carpet.
Product Information
Will the carpet size be exactly accurate?
Since every carpet is handmade, slight variations in size (approximately 2–5%) are considered normal.
Are handmade carpets durable?
Yes. With proper care, a handmade carpet can last for many years and often becomes even more beautiful over time.
Can I use these carpets on tiles, marble, or wooden flooring?
Absolutely. Our carpets are suitable for most indoor flooring types. We recommend using a carpet pad for added safety and comfort.
Customer Support
How can I contact Amma Carpets?
You can reach us through:
- Phone
- Contact Form on our website
Our team will be happy to assist you.
What are your customer support hours?
Monday – Saturday
10:00 AM – 7:00 PM (IST)
Didn’t Find Your Answer?
If your question isn’t listed here, please contact our customer support team. We’ll be happy to help you choose the right handmade carpet, answer your questions, or assist with your order.
Thank you for choosing Amma Carpets, where traditional Indian craftsmanship meets modern living.