Last Updated: July 2026
At Amma Carpets, we are committed to delivering your handmade carpet safely and on time. Every order is carefully inspected, packed, and shipped to ensure it reaches you in excellent condition.
Please read our shipping policy below for details about order processing, delivery timelines, and shipping services.
Free Delivery Across India
We are pleased to offer FREE shipping on all orders across India.
There are no hidden shipping charges. The price you see on our website is the final product price (unless otherwise stated during checkout).
Order Processing
- Ready-to-ship carpets are generally processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via email or SMS (where applicable).
Delivery Time
Estimated delivery time for most locations in India is:
4–7 Business Days
Delivery times may vary depending on:
- Delivery location
- Weather conditions
- Courier partner operations
- Public holidays or unforeseen circumstances
For remote or difficult-to-access areas, delivery may take a little longer.
Custom-Made Carpets
Custom-made carpets are handcrafted specifically for your requirements.
Production time depends on the size, design, and complexity of the carpet. Once your order is confirmed, our team will inform you of the estimated production and delivery schedule.
Shipping Partners
To ensure reliable and secure delivery, we work with trusted courier and logistics partners across India.
The courier service may vary depending on your delivery location and package size.
Order Tracking
Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your shipment until it reaches your doorstep.
If you do not receive your tracking details within the expected processing time, please contact our customer support team.
Delivery Address
Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.
Incorrect or incomplete address details may result in delays or unsuccessful delivery attempts.
If you need to update your address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
Delivery Attempts
Our courier partners will usually make multiple delivery attempts if you are unavailable at the time of delivery.
If the shipment is returned due to repeated unsuccessful delivery attempts or an incorrect address, our customer support team will contact you to arrange re-delivery.
Additional shipping charges may apply for re-dispatch in such cases.
Damaged Package
If your package appears to be damaged during delivery:
- Inspect the package before accepting it.
- If possible, take photographs of the damaged packaging.
- Contact our customer support team within 48 hours of receiving the shipment.
- We will investigate the issue and provide an appropriate resolution.
Delays Beyond Our Control
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather conditions
- Natural disasters
- Transport disruptions
- Government restrictions
- Public holidays
- Courier operational delays
We appreciate your patience and understanding in such situations.
Customer Support
If you have any questions about your shipment, delivery status, or order, we’re here to help.
Please contact our customer support team through our Contact Us page or email us at ammacarpets@gmail.com.
Our Commitment
Every handmade carpet is carefully packed to protect its beauty during transit. From our workshop to your home, we take every step to ensure your order arrives safely, securely, and ready to enhance your living space.
Thank you for choosing Amma Carpets. We appreciate your trust and look forward to serving you.