At Amma Carpets, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return or exchange it under the following conditions.
Returns
We accept returns for both defective and non-defective products. To qualify for a return, the item must be:
- In new and unused condition
- Returned within 30 days from the date of delivery
Return Process
To initiate a return:
- Write us email on ammacarpets@gmail.com.
- Download and print the return shipping label (provided free of charge).
- Pack the item securely and attach the return label.
- Ship the package back to us via mail.
Once we receive the returned item, we will inspect it and process your refund within 7 days.
Exchanges
We accept exchanges for products in new and unused condition within 7 days of delivery. To exchange an item:
- Contact our support team at [ammacarpets@gmail.com] to request an exchange.
- Follow the return process outlined above.
- Once we receive and inspect the returned item, we will ship the replacement product.
Refunds
- Refunds will be processed within 7 days after receiving and inspecting the returned item.
- The refund will be issued via the original payment method.
- No restocking fees will be charged.
For any questions or assistance, please contact our support team at [Your Contact Email/Phone].
Thank you for shopping with Amma Carpets!
